Expert interview: Nathalie Knops (Head of Business Transformation)

In a few words, describe the Transformation team

The team is engaged in the bankwide front to back transformation (digital, CRM, data, Core Banking). The team operates transversally across all business lines and is composed of the following roles: Program/Product Owner (PO), UX / UI Designers, Change Management, Data Science and Data Governance. The PO is a key member of a feature team and leads the product vision in strategic initiatives such as digital experiences, CRM, payments, investing and data science and analytics. 

The Program and Product owner represents the business and user community in the development process and maximizes the value of the product delivered to internal and external clients. The UX/UI team supports all teams with designing user centric interfaces and plays a key role in delivering the right customer and employee experience. The user adoption is critical and important to deliver the expected benefits of our initiatives. 

The Data team, another key transversal component of the business transformation, is leading innovation in data management and centricity and helps the Bank to increase its maturity.

Our team has “merged” with the Digital IT Team, and we are co-leading the Transformation Plan of the Bank. We are a 200+ people strong team, with a diversity of skills and experience mixing strong internal banking expertise and external specialist skills. 

 

What are the team’s mission, vision and objectives?

The objective is to build the bank of tomorrow for all business lines including corporate, wealth and retail, and create new experiences for our clients and employees. 

 

Why choose BIL?

The acquisition of BIL by our new shareholder brings great ambitions and motivates us to be very audacious. BIL is a human-sized company where we foster people interactions and where we promote an agile way of working. Many synergies are being created between the different business lines.

 

Do you have what it takes?

The ideal candidate is someone who dares to try new things, dives into new topics, and enjoys to challenge and be challenged by stakeholders. She/he brings a unique experience to the team, is curious and wants to learn, engages with others, challenges the status quo and drives change into the organization. We value people with strong business acumen and who can grasp both strategic and technological challenges.   

In a few words: an innovative, challenging, positive and winner mindset is part of our DNA!

 

More about the Transformation team at BIL

The team works on innovations and the jobs of the future. The merging of the business and IT teams has enabled an agile way of working and brings great diversity to the team. It helps team members to grow individually and collectively and drive daily changes & challenges.  

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