As the Head of
Product Management, you will define and drive the vision for BIL’s
comprehensive range of banking products and services across Digital Banking,
Wealth Management, and Corporate & Institutional Banking.
Your role is
to translate strategic ambitions into tangible, customer-centric outcomes that
create value for clients and the organization. Leading a multidisciplinary team
in a dynamic environment, you will foster product thinking, data-driven
decision-making, and continuous delivery practices to ensure excellence in all
product offerings (Daily Banking & Payments, Lending, Savings &
Investments).
Your next challenge:
Define the
Product Vision:
- Own
and evolve the end-to-end product strategy for all banking services at
BIL, including Digital Banking, Wealth Management, and Corporate &
Institutional Banking. - Translate
business priorities into clear product roadmaps, epics, and value-driven
outcomes. - Drive
innovation through the use of AI, automation, and emerging technologies,
focusing on enhancing capabilities such as anti-fraud measures and pricing
strategies.
Lead the
Product Team:
- Build
and mentor a high-performing, cross-functional team capable of delivering
across multiple banking domains. - Foster
a customer-first, agile, and experimentation-driven culture within the
team. - Promote
autonomy, accountability, and a commitment to continuous learning and
development.
Drive
Delivery & Execution Excellence:
- Ensure
efficient product discovery and delivery cycles through Agile and
product-led methodologies. - Balance
speed, quality, and regulatory constraints within the banking environment. - Oversee
key initiatives across all banking segments, ensuring alignment with
strategic objectives.
Own
Customer Journeys Across Banking Segments:
- Take
end-to-end ownership of critical customer journeys across all segments
(e.g., onboarding, KYC/KYT, document flows, and digital channels). - Ensure
a frictionless and consistent experience for customers across all
touchpoints. - Continuously
refine customer journeys based on insights from user behavior and
feedback.
Leverage
Data & Performance Insights:
- Define
and monitor impact-driven KPIs related to adoption, engagement,
conversion, and operational efficiency across all banking products. - Utilize
experimentation frameworks to validate hypotheses and improve products. - Foster
a data-informed product culture within the organization.
Collaborate
Across the Organization:
- Partner
closely with stakeholders in Digital Banking, Wealth Management, and
Corporate & Institutional Banking, Finance, IT, Risk, Compliance,
& Operations. - Serve
as a product thought leader and advisor to both commercial and functional
teams. - Facilitate
alignment through transparent communication, prioritization, and
collaboration.