Your next challenge:
- Transversal role to support other Agile Operations in the implementation of processes, systems, and cross-functional methods to ensure coherence and optimization of Agile Operations services
- Participate in defining and monitoring the Operations roadmap, including projects, training, tools, and processes
- Support the monitoring of the portfolio of Operations projects transversally
- Identify potential improvements in business processes in T24 such as automations or organizational changes
- Drive the analysis of business ideas by challenging them in light of their strategic alignment and business case
- Development of One page (dashboards) that synthesizes the volume and key performance and risk indicators (KPI/KRI) to assess the effectiveness of operations and processes
- Business analysis and requirements gathering for identified improvements in T24.
- Define, coordinate and ensure implementation of the required communication and change management plan to ensure that the project’s deliverables are smoothly integrated in the existing environment
- Support for the regular review of operational processes to ensure they meet regulatory requirements and industry best practices