You will join a small, dedicated team within
Daily Banking & Payments, delivering high‑quality services to both internal and external
clients. As Operations Lead, you are accountable and responsible for ensuring
stable and efficient day‑to‑day operations, supporting users, executing key
controls, and driving continuous improvement across workflows and processes in
a BPO (Business Process Outsourcing) environment. Reporting to the Head of
Transformation & Business Operations, you will manage and prioritise the
team’s workload while also contributing through hands‑on operational execution
covering areas Cash & Card Services, Payments, Reporting & Tax, Trade Settlement, Reconciliation and Back Office / Settlement.
Responsibilities
- Service and interaction management acting as a key point of contact for internal teams
- Processing internal workflows and periodic tasks also incl. QI, stamp tax, supplementary tax
- Enforcing and ensuring a key list of controls, including management of the tool
- Issues & escalation management communicating with internal and external parties
- Identify, priorities and drive operational improvements and developments
- Administering and managing processes documentation and controls
- Support selected change the bank projects from a Middle Office perspective e.g. UAT testing
- Contribute and advice on cost & pricing activities and overall accountabilities
- Provide support for regular reporting and internal as well as external audits
- Provide HR and administrative support and take ownership of partnership management with selected third‑party service providers