Senior Project & Change Manager – AML KYC/KYT (M/F)

Your next challenge:  

You will join the Management Team of the KYC Office (120 FTE) as a (Senior) Project & Change Manager. The KYC Office is a business support department in charge of managing the entire client lifecycle journey, from client onboarding until client offboarding, and to maintain our client’s knowledge and client’s information up-to-date and in line with AML regulatory obligations during the entire client lifecycle towards client’s files remediation and periodic reviews. The KYC Office is servicing all BIL’s business lines including Retail Banking, Institutional Banking, Corporate Banking and Wealth Management.

As (Senior) Project & Change Manager, you will work closely with the Head of KYC Office who directly reports to the Chief of Luxembourg Market & CIB, and with the KYC Management Team and our key stakeholders to transform and optimize the current organization, processes, tools, and to manage change within the department. The KYC Office is starting a major transformation journey to achieve its ambitions by 2025, and so you will work closely with the Head of KYC Office to define the transformation roadmap and will then take its ownership to deliver it. In this role, you will combine the role of business analyst, project manager and change manager, and will have the end-to-end responsibility to drive and deliver the identified projects. You will be responsible to put in place a continuous improvement culture, to identify current pain points, to be able to assess them and to drive the identification and assessment of solutions. You will be responsible to implement target processes, organizational changes, tool improvements and to support the team to adopt those changes by actively managing changes. This includes the management and delivery of trainings, communications, information sessions at all levels of the organization, within the KYC Office but also within the business lines.


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