Operations Monitoring Officer (M/F)

Your responsibilities:  

  • Operations support
  • In charge of accompanying transactional teams in the daily operations in T24
  • Identify potential improvements in business processes in T24 such as automations or organizational changes
  • Drive the analysis of business ideas by challenging them in light of their strategic alignment and business case
  • Business analysis and requirements gathering for identified improvements in T24. Drafting of Business Requirements Documents
  • Provide direction and support to Operations Teams; provide guidance, training and direction to achieve improvements goals
  • User Acceptance Testing support
  • Assistance of business testers: test cases management and defect resolution follow-up
  • Responsible for reporting overall testing progress to management
  • Define, coordinate and ensure implementation of the required communication and change management plan to ensure that the project’s deliverables are smoothly integrated in the existing environment
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