Middle Office Role in Banking Operations (100%, F/M)

Your next challenge:

You will be part of a small and dynamic team within the Operations department, focused on providing excellent service to internal and external clients. In this role, your main responsibility will be to ensure day to day operations as a support function in a BPO (Business Process Outsourcing) environment. You will also be expected to deal with investigation and operational issues before they are escalated. The role will also be involved in process improvement and project implementation. You will report to the Head of Service Delivery.

Key tasks include but are not limited to:
  • Managing daily middle/ back-office operations in a BPO environment (monitoring corporate actions, settlements, transfers, reconciliation, cash operations, Masterfile, QI/FATCA…)
  • Acting as a key point of contact for several internal clients (RMs, PMs, Traders, etc…)
  • Communicating with third party providers to solve issues
  • Enforcing and ensuring a list of key controls
  • Controlling the quality of outsourced activities
  • Taking initiative to propose process enhancement and consequent implementation
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