Middle Office Manager in Banking Operations

Would you be interested in the opportunity to
have a direct, tangible impact at the very heart of a bank? BIL Switzerland is
looking for motivated movers and shakers who are ready to overhaul and
modernise its banking operations. This role is teeming with opportunity to put
into practice your best skill set and learn a variety of new ones along the
way. Join our family sized bank to get a real opportunity to grow your career
and truly have an impact.


What will you do?
You will be part of a small and dynamic team within “Daily Banking & Payments” in the Business Operations department, focused on providing excellent service to internal and external clients. The main responsibility will be to ensure day to day operations in a Business Process Outsourcing (BPO) environment. You will also be expected to deal with investigations and operational issues avoiding escalations where possible. The role will also be involved in process improvement and project implementation. You will report to the Head of Middle Office.

Key accountabilities

  • Manage daily middle & back-office operations covering corporate actions, settlements, transfers, reconciliation, cash operations, tax and reporting including QI/FATCA topics)
  • Act as a key point of contact for internal clients (Front Office, Trade Execution etc.) providing daily support
  • Daily communication with third parties for service requests and investigations
  • Solve day-to-day operational issues to avoid escalations or manage them accordingly
  • Ensure timely execution of periodic controls
  • Control the quality of outsourced activities and manage relationships
  • Take initiative to propose enhancements related to processes and controls and follow through with consequent implementation
  • Act as subject matter expert, representing middle office in strategic and regulatory projects from business impact analysis, process and workflow documentation, UAT testing, to business integration activities. Ideally you can selectively also lead middle office related projects
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