The Change Manager is a high-visibility function at
BIL within the Organization, Business Processes & Architecture department
in the CEO Office line. This role is crucial in enabling employees to
understand and embrace organizational or operational changes/new ways of
working by preparing for
change through effective communication; executing and
managing change across
various dimensions, including stakeholder engagement, knowledge building,
and proficiency enhancement ; and reinforcing
change to ensure long-term
sustainability, while tracking and measuring adoption.
Within the context of the Delivery Framework,
the purpose of this position is to manage change on internal projects, programs
and coordinate change activities and resources within their scope of
responsibilities. This role is key to ensuring project success and the
effective adoption of new solutions, processes, and other changes within the
organization.
To develop and support SAFe (Scaled Agile Framework)
organizational change, the Change Manager may also act as an Agile Coach,
serving the Delivery Organization (Value Chains composed of Fusion teams) as an
evangelist and accelerator for the adoption of agile methodologies.
Your next challenge:
- Assess change
impacts and organizational readiness. - Focus on people: Identify the impact of changes on functions/teams
and assist them through transitions to ensure they are prepared. - Develop and
implement strategies: Create and
execute change management plans that maximize employee adoption and
minimize resistance, while assessing organizational readiness. - Communicate
effectively: Define communication and
stakeholder involvement strategies and monitor their implementation to
ensure clarity and engagement. - Train and
support: Develop training plans,
oversee the design and delivery of training sessions, and establish change
agent networks to facilitate the change process. - Ensure adoption
and continuous improvement:
Evaluate employee readiness, support project managers in integrating
change management activities, and contribute to the enhancement of change
management processes within BIL. - Organize and coordinate training and workshops on Agile frameworks (Scrum, Kanban, SAFe) and practices (daily stand-ups,
retrospectives, backlog management). - Assess and
enhance team agility and maturity
through coaching plans and maturity assessments. - Coach
individuals and teams (Team Coaches,
Product Owners, Product Managers, Business Analysts) to adopt and improve
agile methods. - Establish and ensure adoption of standards in the Delivery
Framework and best agile practices. - Prepare and lead PI Planning ceremonies at the
organizational level and assist Value chains in delivering quarterly
plans. - Animate events on Agility and business analysis Delivery Center of Expertise,
promoting a culture of continuous improvement. - At Bank level, support monitoring and communicate progress of Agile Key
metrics (OKRs, KPIs) to stakeholders and sponsors with SPPM, Program
managers.